"We believe in our formulas because we genuinely care about your skin."

At Formulas, we understand that everyone's skin condition is unique. Choosing a new skincare product requires courage and trust. To let you experience our carefully developed products with peace of mind, we proudly offer our 14-Day Satisfaction Guarantee.

If a product isn't right for you, we promise to take care of it, ensuring your skincare journey is completely worry-free.

Terms & Conditions:

To ensure fairness for all customers and maintain the sustainable development of our brand, please note the following return and exchange policies:

1. Application Period

• You are entitled to a 14-day product trial period, starting from the day you receive the items (based on the logistics delivery confirmation record).

2. Eligibility Criteria

• Remaining Volume: The product must retain at least 80% of its original volume. If the remaining amount is too low (e.g., the product is almost used up), we regret that we cannot accept the return or exchange.
• Packaging Requirement: Please retain the original outer packaging of the product (even if it has been opened).
• Purchase Limit: To prevent abuse, each customer (calculated per account and delivery address) can only enjoy this "14-Day Satisfaction Guarantee" once per specific product.

3. Return & Exchange Options (Choose One)

• Product Exchange: You may choose to exchange the item for another product of equal value. As a token of our appreciation for your support, customers who choose to exchange will receive an additional HK$20 shopping voucher (for your next purchase).
• Full Refund: We will refund the actual purchase amount of the product.

4. Logistics and Fees

• Return Shipping: Customers are responsible for the shipping costs of returning the product.
• Administrative Fees: The original shipping fee and transaction handling fees charged by third-party payment platforms (if any) are non-refundable.
• Return Method: We recommend using a courier service with tracking. The brand cannot be held responsible if the product is damaged or lost during return transit.

5. Exclusions

• This guarantee does not apply to: Limited-edition sets, clearance items, gifts, promotional freebies, or consumable accessories.
• Returns and exchanges will not be accepted for packaging damage caused by human error (e.g., a broken bottle) or product spoilage due to improper storage.

6. Application Process

1. Please contact our customer service team via WhatsApp at +852 5519 2906 or via email.
2. Provide your order number and a brief explanation of the reason for dissatisfaction (your feedback is invaluable for helping us optimize our formulas!).
3. Once confirmed by customer service, please send the product back to the designated address within 3 days.
4. Upon receiving and inspecting the returned item, we will complete the exchange shipment or refund process within 7 business days.

[Friendly Tip]
Skincare products generally take time to show results, and your skin may experience a brief transition period when adapting to new ingredients. If you have any questions about usage or ingredients, please feel free to contact our professional team. We would be delighted to provide you with a personalized skin consultation.